Refund policy

Article 1: Applicability

This return policy applies to all purchases made by consumers at Novelty Coffee, both online (via our website) and offline (in our stores).

Article 2: Right of Withdrawal

Consumers have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which the consumer acquires physical possession of the goods.

To exercise the right of withdrawal, the consumer must inform us (Novelty Coffee, Menelaou 44, Kallithea, PC 17672, email: noveltyathens@gmail.com) of their decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post, fax, or email).

 

Article 3: Effects of Withdrawal

If the consumer withdraws from this contract, we shall reimburse all payments received from the consumer, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about the consumer’s decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as the consumer used for the initial transaction, unless the consumer has expressly agreed otherwise; in any event, the consumer will not incur any fees as a result of such reimbursement.

The consumer shall send back the goods or hand them over to us at Novelty Coffee, Menelaou 44, Kallithea, PC 17672, without undue delay and in any event not later than 14 days from the day on which they communicate their withdrawal from this contract to us. The deadline is met if the consumer sends back the goods before the period of 14 days has expired.

Article 4: Return Costs

The consumer will have to bear the direct cost of returning the goods.

 

Article 5: Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of goods made to the consumer’s specifications or are clearly personalized.

Goods which are liable to deteriorate or expire rapidly cannot be returned.

Article 6: General

Products returned should be in their original condition and packaging. Products that are damaged or not in their original packaging may not be fully refunded.

Cancellation and alteration

Details of the Goods as described in the clause above (Goods) and set out in our sales documentation are subject to alteration without notice and are not a contractual offer to sell the Goods which is capable of acceptance.

The quotation (including any non-standard price negotiated in accordance with the clause on Price (above)) is valid for a period of 30 days only from the date shown in it unless expressly withdrawn by us at an earlier time.

Either of us can cancel the order for any reason prior to your acceptance (or rejection) of the quotation.

Webshop orders can only be cancelled before the package has been send, after shipping orders can not be cancelled. After that we will start the return process.

 

Payment

You must pay the Price according to the date outlined on our invoice or otherwise according to any credit terms agreed between us.

You must make payment even if delivery has not have taken place and / or that the title in the Goods has not passed to you.

Both parties must pay all amounts due under these Terms and Conditions in full without any deduction or withholding except as required by law and neither party is entitled to assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.

Delivery

We will arrange for the delivery of the Goods to the address specified in the quotation, or your order or to another location we agree in writing.

Subject to the specific terms of any special delivery service, delivery can take place at any time of the day and must be accepted at any time between 8 am to 8 pm.

If you do not take delivery of the Goods we may, at our discretion and without prejudice to any other rights:

• store or arrange for the storage of the Goods and will charge you for all associated costs and expenses including, but not limited to, transportation, storage and insurance; and / or
• make arrangements for the redelivery of the Goods and will charge you for the costs of such redelivery; and/or

Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We will not be liable for any delay in delivery of the Goods that is caused by a circumstance beyond our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

When the receiver is not able to receive it during a delivery, the package could be send to a pickup location.

When a package is delivered to a pickup point, it is considered delivered and can only be picked up by the receiver.

When you ship a package to a location with very limited time and possibility to receive the package, this is at your own risk.

We always recommend shipping packages to a home address and not to any kind of temporary address.

If a package gets lost we re-ship packages to the address provided.

Times and price for delivery vary based on where you are located.

 

Inspection and acceptance of goods

You must inspect the Goods on delivery or collection.

If you identify any damages or shortages, you must inform us in writing within 14 days of delivery, providing details.

Other than by agreement, we will only accept returned Goods if we are satisfied that those Goods are defective and if required, have carried out an inspection.

Subject to your compliance with this clause and/or our agreement, you may destroy the Goods and we will, as appropriate, replace, or refund the Goods or part of them.

We will be under no liability or further obligation in relation to the Goods if:

• you fail to provide notice as set above; and/or
• you make any further use of such Goods after giving notice; and/or
• the defect arises because you did not follow our instructions; and/or
• the defect arises from normal wear and tear; and/or
• the defect arises from misuse, alteration, negligence or wilful damage.

You bear the risk and cost of destroying the Goods.

Acceptance of the Goods will be deemed to be upon inspection and in any event within 14 days after delivery.

 

Risk and title

The risk in the Goods will pass to you on completion of delivery.

Title to the Goods will not pass to you until we have received payment in full.

Until title has passed, you must hold the Goods on a fiduciary basis as our bailee, store them separately, keep them insured, and not remove identifying marks.

 

Limitation of liability

Our liability will not exceed the total Price payable.

We will not be liable for indirect or consequential losses, loss of profit, business interruption, or losses caused by events beyond our control.

Nothing in this clause limits liability for death or personal injury caused by negligence, fraud, or where exclusion would be unlawful.

 

Communications

All notices must be in writing and will be deemed received in accordance with the delivery method used.

 

Circumstances beyond the control of either party

Neither party shall be liable for failure or delay due to events beyond reasonable control.

No waiver

No waiver of any breach shall be deemed a waiver of any subsequent breach.

Severance

If any provision is held unenforceable, the remainder shall remain in force.